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Shipping & Returns Policy


Shipping & Returns

Shipping Rates for Cartons of Beer
Our shipping rates are built directly into our website during your purchase based on the final weight of your goods. Once your order is approved it will be packed and sent. In the unlikely circumstance that we have a stock shortage, you will be notified and either a full refund or other delivery method will be arranged.
We offer the following shipping rates:

Price Per Carton

Sydney
$15

NSW Country
$15

Melbourne, VIC Country & Brisbane
$20

QLD Country, Adelaide & SA Country
$25

WA, NT & TAS
$35

Unfortunately, we do NOT ship beer internationally at this time.


Shipping Rates for Apparel and Gadgets
Free Postage and Handling across Australia.
International Postage TBC


Shipping Information
Our shipping rates use TNT Road Express Rates. Please note we do not currently ship outside of Australia. International purchasers must list a valid Australian address.
All orders are shipped within 1-3 working days. If you have not received an order within 10 working days, please notify us by email at: sales@mudgeebrewing.com.au
All parcels can be tracked and by default we request they be signed for, i.e. not just left at the premises unattended. However, we do offer customers the option to state specific delivery instructions, e.g. leave behind side gate etc. If you chose to indicate delivery instructions to leave the parcel unattended on premises we accept no responsibility if parcels go missing once they have been delivered. By providing instructions to leave the parcel without signature customers accept the risks associated with this.
If the premises are unattended during a delivery that requires a signature, a notice will be placed in your post box with information regarding redelivery or pickup instructions. Please note a redelivery charge may occur.
Deliveries are made during business hours Monday to Friday. Unfortunately we are unable to give a guaranteed time of delivery. We do not deliver on public holidays and weekends.

Refund and Returns
We are so sure that any product sold by Mudgee Brewing Co will meet or exceed your expectations that we guarantee the products we sell. Should you for any reason be dissatisfied with your purchase, simply return the items for a full refund. The cost of return postage, if applicable, is to be paid by the sender. If the items you are returning are beers please return all bottles, including empties. All returns must be made within 7 days of receipt and if the items are not beers they must be in an unused and saleable condition. In the unlikely event that your goods are damaged in transit please contact us immediately. Depending on the order and extent of damage to the goods we will be able to provide you with a credit or replacement, this is at the sole discretion of Beer Cartel.

Returns Process
To return items, please send to:
Mudgee Brewing Co.
4 Church Street
Mudgee, NSW 2850

Please ensure the following information is included so your return can be processed:
Your Order number if known (appears on the top of the confirmation email)
Your name and address
A description of the item you are returning and a reason for the return.

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